What about those who booked a hotel in Europe?
Guests of dozens of hotels in the Netherlands began to receive suspicious messages asking them to confirm the reservation and pay for the number. According to the industry, the attackers gained access to customer data and information about the ordered numbers.
The leak was reported by Hospecs, which manages hotels and provides services to the hotel business. According to the managing director of the company Tim Vissers, reports of the problem come one after another. In the Netherlands, at least 100 affectd hotels are already known, but complaints also come from Belgium and Ireland.
It is not yet clear where exactly the leak occurred and how large it turned out to be. Vissers believes that the weak point is most likely in one of the programs that use hotels. Before the booking gets into the system, it goes through several stages: the order is fixed and calculate the price. According to preliminary estimates, the information could have leaked at one of these levels.
Hospecs received messages from both its own hotels and other hotels and networks. The company sees that every day customers leave dozens of messages that are trying to lure payment for the reservation. Wissers does not exclude that the number of such messages can grow to hundreds or even thousands.
Now Hospecs collects data to understand which hotels have been affected, what systems they used and what information they got to the attackers. Among the stolen information is customer data and booking information.
Vissers and the industry organization Koninklijke Horeca Nederland have encouraged everyone who booked a hotel room to carefully check the sender of any payment messages. Customers are advised not to follow suspicious links and not to pay through the forms sent in messengers or letters if the autibility of the message is doubtful.
The representative of Koninkliskke Horeca Nederland noted that the online hotel booking system is difficult. Several services are involved in the chain at once, so it is not always easy to understand exactly where exactly the data was intercepted or used. The organization also recalled that the recent leak from Booking.com once again showed how attentive the hotel industry should remain.
The Dutch Data Protection Authority is already investigating the incident.
Guests of dozens of hotels in the Netherlands began to receive suspicious messages asking them to confirm the reservation and pay for the number. According to the industry, the attackers gained access to customer data and information about the ordered numbers.
The leak was reported by Hospecs, which manages hotels and provides services to the hotel business. According to the managing director of the company Tim Vissers, reports of the problem come one after another. In the Netherlands, at least 100 affectd hotels are already known, but complaints also come from Belgium and Ireland.
It is not yet clear where exactly the leak occurred and how large it turned out to be. Vissers believes that the weak point is most likely in one of the programs that use hotels. Before the booking gets into the system, it goes through several stages: the order is fixed and calculate the price. According to preliminary estimates, the information could have leaked at one of these levels.
Hospecs received messages from both its own hotels and other hotels and networks. The company sees that every day customers leave dozens of messages that are trying to lure payment for the reservation. Wissers does not exclude that the number of such messages can grow to hundreds or even thousands.
Now Hospecs collects data to understand which hotels have been affected, what systems they used and what information they got to the attackers. Among the stolen information is customer data and booking information.
Vissers and the industry organization Koninklijke Horeca Nederland have encouraged everyone who booked a hotel room to carefully check the sender of any payment messages. Customers are advised not to follow suspicious links and not to pay through the forms sent in messengers or letters if the autibility of the message is doubtful.
The representative of Koninkliskke Horeca Nederland noted that the online hotel booking system is difficult. Several services are involved in the chain at once, so it is not always easy to understand exactly where exactly the data was intercepted or used. The organization also recalled that the recent leak from Booking.com once again showed how attentive the hotel industry should remain.
The Dutch Data Protection Authority is already investigating the incident.
