Now you have to pay twice to upgrade your home hardware.
A data breach on the website of Canadian retailer Canada Computers & Electronics has sparked customer outrage. The breach stemmed from the company's limited information following the incident, which compromised customers' personal data, including bank card information .
The company stated that it discovered the issue on January 22 and notified affected customers on January 25. However, it had previously reported different dates, which further fueled mistrust. Experts who analyzed the situation noted that the date error could indicate internal confusion or a lack of transparency.
According to updated information, the breach affected users who placed orders in "guest" mode between December 29 and January 22. Those who used Canada Computers accounts or purchased goods in brick-and-mortar stores were not affected.
The company promised two years of free credit monitoring and identity theft protection for affected customers. However, many claim they learned of the problem not from the company itself, but from forum discussions. Residents of Quebec, Ontario, and British Columbia reported that they began to suspect a possible connection between the breach and suspicious activity in their bank accounts even before the official notification.
Some customers said they still haven't received direct notification from the retailer. Among them is a Kelowna resident who experienced an attempted chargeback in the US shortly after making a purchase on the store's website. In response to her inquiry, company representatives stated that the issue had been fully resolved and all affected customers had already been notified.
This incident has raised questions about the security of user data storage and the transparency of such incidents. Representatives of the Canadian Federal Data Protection Commissioner confirmed that the company filed an official report and assured that they are monitoring the remediation process.
Meanwhile, York Regional Police launched its own investigation . Its findings are expected to lead to additional measures, including potential changes to the legal framework for notifying customers about breaches.
A data breach on the website of Canadian retailer Canada Computers & Electronics has sparked customer outrage. The breach stemmed from the company's limited information following the incident, which compromised customers' personal data, including bank card information .
The company stated that it discovered the issue on January 22 and notified affected customers on January 25. However, it had previously reported different dates, which further fueled mistrust. Experts who analyzed the situation noted that the date error could indicate internal confusion or a lack of transparency.
According to updated information, the breach affected users who placed orders in "guest" mode between December 29 and January 22. Those who used Canada Computers accounts or purchased goods in brick-and-mortar stores were not affected.
The company promised two years of free credit monitoring and identity theft protection for affected customers. However, many claim they learned of the problem not from the company itself, but from forum discussions. Residents of Quebec, Ontario, and British Columbia reported that they began to suspect a possible connection between the breach and suspicious activity in their bank accounts even before the official notification.
Some customers said they still haven't received direct notification from the retailer. Among them is a Kelowna resident who experienced an attempted chargeback in the US shortly after making a purchase on the store's website. In response to her inquiry, company representatives stated that the issue had been fully resolved and all affected customers had already been notified.
This incident has raised questions about the security of user data storage and the transparency of such incidents. Representatives of the Canadian Federal Data Protection Commissioner confirmed that the company filed an official report and assured that they are monitoring the remediation process.
Meanwhile, York Regional Police launched its own investigation . Its findings are expected to lead to additional measures, including potential changes to the legal framework for notifying customers about breaches.