Close Poor Support Blackpass

[percolator]

It seems this is not the first time someone got issues with blackpass so I open this dispute.
I am usually not this kind of person but the quality of the logs are POOR.

In total I bought 2x paypal accounts, 3x email access, 1x bank logs, 2x lookups, 2x scans (DL & ID). All that worked is ONE paypal account and obviously the scans.
But even one of the scans is just a leaked DL from years ago in a facebook group haha. So it already got used like a million times. Not worth the money...

So what bothers me is actually just the last paypal account I bought. They said email access included but what I received was just the paypal logins and cookies.
I contacted the support and it seems they don't even try to understand my problem. It's just a copy paste message that I have 15mins to do a refund (which is bs in my opinion).
How do I know it's copy paste you might ask? Here are screenshots of two different support tickets. In both the same misspelling of "refun" without "d". I think you've got my point.

They take no time for their customers and simply don't care if you have problems with your order. The passwords I received were ALWAYS wrong with one exception of the first paypal account...
What a waste of time and money. I can't recommend this site to anyone. There are much better ones out there.

 

[WILD]

An arbitration has been initiated between users.
The defendant has three days to respond to the thread.
The defendant has been notified of the arbitration filed against them.

 

[BlackPass]

An arbitration has been initiated between users.
The defendant has three days to respond to the thread.
The defendant has been notified of the arbitration filed against them.

I wasn't notified anywhere. I saw a private message from the administrator by chance. The plaintiff should have notified me at least in the store.
If he claims to have notified me, he is lying.


To:

percolator​

What's the problem? Someone who accepted our rules and read them bought an account with email access. We have a 15-minute refund period for accounts with mail access - like this, and support informed him about it. Should support write new phrases every time? If this account isn't eligible for a refund because you've exceeded the refund period, you were told so.



I don't see any problems, the user described the situation themselves, explaining why they were at fault.

Account purchase time: 2026-06-11 20:50:53

Ticket creation time:
June 12 20:22

24 hours after purchase. So, both rules apply. For regular accounts, the refund period is 4 hours, with 15 minutes of email access, you write after 24 hours

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Image time2 hosted on ImgBB

ibb.co

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ibb.co

 

[percolator]

I wasn't notified anywhere. I saw a private message from the administrator by chance. The plaintiff should have notified me at least in the store.
If he claims to have notified me, he is lying.


To:

percolator​

What's the problem? Someone who accepted our rules and read them bought an account with email access. We have a 15-minute refund period for accounts with mail access - like this, and support informed him about it. Should support write new phrases every time? If this account isn't eligible for a refund because you've exceeded the refund period, you were told so.



I don't see any problems, the user described the situation themselves, explaining why they were at fault.

Account purchase time: 2026-06-11 20:50:53

Ticket creation time:
June 12 20:22

24 hours after purchase. So, both rules apply. For regular accounts, the refund period is 4 hours, with 15 minutes of email access, you write after 24 hours

time2 hosted at ImgBB

Image time2 hosted on ImgBB

ibb.co

time hosted at ImgBB

Image time hosted on ImgBB

ibb.co

First of all, sorry that I didn't notify you on the forum. It's my first time doing something like this I didn't knew better and should've read the guidelines with more attention. So I'll take the blame.

But you've missed my point. The paypal account I received doesn't even had email access included, even tho it should have. Further more the password for the account itself was completely incorrect.
I understand your terms but the point I'm trying to make is, I didn't even received what I ordered in the first place! So why don't you refund.

If the refund policy is so strict and doesn't even consider a refund when the quality expectation doesn't align, than you should definitely rewrite your policy. It would benefit your reputation since this is not the first time someone got problems with your site. No bad blood but you should take accountability for that. The other email accounts I ordered were all wrong too. So what's the point of buying it.

If you still don't understand the problem and rely on your policy that's okay. We can close this arbitration and everybody goes their way. But if you actually care about your reputation you should take responsibility.

 

[WILD]

Продавец имеет право отказать вам в возврате, поскольку вы нарушили правила магазина. В следующий раз перед покупкой обязательно ознакомьтесь с условиями возврата товара.